Refund policy

Carsync Refund & Return Policy

Last updated: October 2025

We’re confident you’ll love your Carsync product — but if something isn’t right, we’re here to help.
Because Carsync products contain electronic and camera components, our return and refund process follows strict quality-control standards to ensure safety, fairness, and transparency for all customers.

1. Eligibility for Return

To qualify for a return or refund, all of the following conditions must be met:

  • The return request is made within 90 days from the date of delivery.
  • The item is unused, undamaged, and in its original packaging, including all accessories, manuals, cables, and mounts.
  • The item has not been installed, altered, or modified in any way.
  • A valid proof of purchase (order number or receipt) is provided.

Items showing any signs of use, wear, adhesive residue, or wiring modification cannot be accepted for return.
For hygiene and safety reasons, once an electronic or dash-mounted device has been powered on or installed, it may only be eligible for troubleshooting or replacement — not a refund.

2. Return Authorization Required

All returns must be pre-approved by our support team.
Unapproved or unsolicited returns will not be accepted by our warehouse and may be refused at delivery.

To start a return request, email us at contact@mycarsync.com with:

  • Your full name and order number
  • A short description of the issue
  • Clear photos or a short video showing the product’s condition

Our team will review your case and determine the best solution — whether that’s troubleshooting, sending a replacement part, or authorizing a return.

3. Replacement-First Resolution

Because most issues are related to installation, setup, or accessories (rather than defects), Carsync follows a Replacement-First Policy:

  • If a product or component is confirmed defective, Carsync may issue a replacement part or replacement unit before approving a full return.

This ensures you get your device working quickly — without the delays of international returns.

4. Return Shipping

  • Customers are responsible for the cost of return shipping unless the product is confirmed defective, damaged upon arrival, or incorrectly shipped.
  • We recommend using a trackable and insured shipping method.
  • Carsync is not responsible for packages lost or damaged during return transit.

5. Inspection & Refunds

Once your authorized return is received, our quality team will inspect it within 5–7 business days.
If approved, your refund will be processed to your original payment method within 7–10 business days (processing times may vary depending on your bank or card issuer).

Refunds will only be issued for the product cost. Original shipping charges and route protection fees (if applicable) are non-refundable.

Items returned used, damaged, or missing components may receive a partial refund or be rejected entirely, at Carsync’s discretion.

6. Exchanges & Upgrades

If you’d like to exchange your product for the same model or upgrade to another Carsync device, contact our team before shipping your return.
We’ll confirm eligibility and help you arrange the correct exchange process.

7. Items Not Eligible for Return

  • Items damaged due to improper installation, accidental damage, or misuse (e.g., pulled cables, torn cords, or exposure to liquids).
  • Items missing accessories, packaging, or serial numbers.
  • Returns received without prior authorization.
  • Clearance or promotional items marked as Final Sale.
  • Products outside the 90-day money-back window (covered under warranty instead).

8. Damaged or Faulty on Arrival (DOA)

If your order arrives damaged or non-functional, please contact us within 7 days of delivery with clear photos or a short video.
Once verified, we’ll send a replacement or replacement part at no cost, or offer a partial or full refund if the issue cannot be resolved.

9. Warranty Support (After 90 Days)

Carsync products include a 2-Year Limited Warranty covering defects in materials or workmanship.
This warranty does not cover accidental damage, improper installation, or normal wear and tear.

To submit a warranty claim, email contact@mycarsync.com with your order number, description of the issue, and supporting photos/videos.

10. Contact Us

For all return, exchange, or warranty inquiries:
📧 Email: contact@mycarsync.com